1- Responding to customer inquiries
The main goal is to help the customer. When the customer initiates communication through one of the available channels, the customer service representative assumes the task of responding to the inquiry. Responses are made using a saved text that the company distributes to employees. With training and repeating the response, your company representative does not need to review the text. The response shall be comprehensive and comprehensive, and the answer shall be immediate, to avoid exposing the customer to the boredom of waiting. With the advent of chatbots, which can perform this task, customer service representatives have other, more difficult tasks.
2- Ensure that the customer is fully aware of the product
By communicating the correct information to the customer, you must ensure that the customer fully understands the information. To facilitate the process of consulting information, the customer service representative provides electronic links that include a database that helps the customer.
We’re in search of dedicated individuals to join our dynamic team, handling customer inquiries with finesse and ensuring top-notch service. If you thrive in a fast-paced environment, excel in communication, and are ready to contribute to a positive and collaborative work culture, we invite you to apply for this exciting opportunity.
Job Responsibilities:
- Handle inbound calls from customers, addressing inquiries and providing assistance.
- Resolve customer complaints and issues promptly and professionally.
- Educate customers on a range of banking products and services.
- Input and update customer information accurately in the bank’s database.
- Cross-sell and upsell banking products based on customer needs.
- Ensure compliance with banking regulations and standards.
- Meet or exceed key performance indicators (KPIs) for call resolution and customer satisfaction.
- Participate in ongoing training programs to enhance product knowledge and skills.
- Maintain confidentiality and security of customer data.
- Contribute to maintaining high-quality service standards.
Qualifications:
- Must have a valid QID and NOC
- High school diploma or equivalent; some college education preferred.
- Fluent communication skills on both English and Arabic.
- Proven experience in a call center or customer service role, preferably in banking.
- Strong communication skills, both verbal and written.
- Familiarity with banking products, services, and industry regulations.
- Proficient in computer systems and relevant software applications.
- Exceptional problem-solving skills.
- Ability to meet or exceed performance targets.
- Detail-oriented with strong organizational skills.
- Ability to adapt to changing priorities in a dynamic environment.
- Understanding and adherence to compliance standards.
Job Type: Full-time
Salary: QAR4,500.00 per month
Application Question(s):
- Do you accept the package shared on the post (4500 QAR all inclusive)
Experience:
- Call Center: 3 years (Required)
Language:
- English fluently (Required)
- Arabic fluently (Required)
License/Certification:
- Qatar ID and NOC (Required)
