- Attending calls from customers/ Tenants professionally and responding to inquiries and complaints.
- Receiving calls and registering service request.
- Handling and resolving customer complaints.
- Monitoring open jobs and updating clients regarding open jobs.
- Assisting and guiding technicians regarding their assigned schedule for the day.
- Identifying, escalating priority issues and reporting to the higher management.
- Following up complicated customer calls when required.
- Managing administration, communicating and coordinating with internal departments.
Required Skills
- Minimum 2 to 3 years’ experience as Call attendant/ Call Center Executive
- Preferred experience in facilities management.
- Good communication skills in English is preferred.
- Preference for locally available candidates with transferable residence permit.
- Salary will be up to QR. 4,000 plus company transportation.
Job Type: Full-time
Salary: QAR3,500.00 – QAR4,000.00 per month
Education:
- Bachelor’s (Preferred)
Experience:
- Call Center: 2 years (Required)
Language:
- English (Required)
Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities.
Answering questions or inquiries that the customer needs to know.
Providing high-quality service that meets all customer needs and enhances their level of satisfaction.
Research and view the latest information and products of the company and review the company’s policy from time to time.
Evaluating the customer experience, writing notes, and sending reports to management periodically.
Conducting customer surveys to get their opinions and observations about the product or service they are receiving.
Helping the company grow better by achieving customer satisfaction.
Responding quickly to customers, empathizing with them, understanding the problem they face, and providing the support and advice they need.
