Overview
We are actively seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Call Center Representative. In this crucial role, you will be the primary point of contact for our esteemed customers, managing inbound calls, messages, and chat inquiries. Your primary objective is to deliver exceptional service, address customer concerns, and ensure their needs are met promptly and efficiently.
Note:
This position is open exclusively to female applicants. We encourage qualified and motivated ladies to apply for this exciting opportunity.
Key Responsibilities:
Answer incoming customer calls
Provide accurate and detailed information about our products, services, and company policies
Assist customers in resolving product-related issues, order inquiries, and general inquiries
Utilize customer service software and tools to track, log, and manage customer interactions effectively
Handle customer complaints with empathy and a positive attitude
Keep up-to-date with product knowledge
Qualifications:
Fluent in Arabic and English (verbal and written)
High school diploma or equivalent
Experience in customer service
Flexibility to work various shifts (evenings, weekends, and holidays as required)
Ability to remain patient when dealing with challenging customers
Proficient computer skills and experience with Microsoft Office
Detail-oriented and well-organized, with the ability to multitask effectively
Job Type: Full-time
Salary: QAR4,000.00 – QAR4,500.00 per month
Language:
- Arabic (Required)
- English (Required)
1- Ensure that the customer is fully aware of the product
By delivering the correct information to the customer, you must ensure that the customer fully understands the information. To facilitate the process of referencing information, the customer service representative provides electronic links that include a database that helps the customer. This rule includes the product’s functions, uses, payment and delivery methods, and maintenance methods, if any.
2- Technical support and solving customers’ technical problems
Technical support includes services for booking maintenance requests, dismantling and installation inquiries, cleaning methods, and other questions related to activities following the process of purchasing and receiving the product. Support may be entirely through a customer service representative or may require a technical team visit to complete the task.
