Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities.
Answering questions or inquiries that the customer needs to know.
Providing high-quality service that meets all customer needs and enhances their level of satisfaction.
Research and view the latest information and products of the company and review the company’s policy from time to time.
Evaluating the customer experience, writing notes, and sending reports to management periodically.
Conducting customer surveys to get their opinions and observations about the product or service they are receiving.
Helping the company grow better by achieving customer satisfaction.
Responding quickly to customers, empathizing with them, understanding the problem they face, and providing the support and advice they need.
Persuading potential customers to buy the product or try the service provided by the company.
Time management and allocating an appropriate period for each client according to his needs and requirements.
We are searching for a professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, and handling clients’ complaints. The call center representative will handle incoming calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their calls, address all questions or complaints, and provide an accurate and efficient response.
RESPONSIBILITIES
· Handling incoming calls and providing appropriate and correct information to customer queries and registering them in CRM.
· Follow up with Sales Agents regarding leads registered in CRM.
· Handling outgoing calls to leads that are closed either won or lost in order to attain Customer feedback.
· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
· Providing timely feedback to company management regarding challenges or customer concerns.
· Taking full information of incoming calls and social media in order to properly assign leads to sales Agents.
· Maintaining incoming leads from Property listing platform, social media, email and incoming calls.
· Issuing tickets on CRM for agents that miss the window of contacting leads assigned.
· Weekly update of dashboard and sales table.
· Upload data on website on a monthly basis.
REQUIREMENTS:
· Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
· Proficiency with computers, especially with CRM software, and strong typing skills.
· Strong time management and decision-making skills.
· Adaptability and accountability.
· Fluency in English language.
Job Type: Full-time
Experience:
- call center: 1 year (Required)
Language:
- English (Required)
Application Deadline: 20/02/2024
