Full job description
Overview
We are actively seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Call Center Representative. In this crucial role, you will be the primary point of contact for our esteemed customers, managing inbound calls, messages, and chat inquiries. Your primary objective is to deliver exceptional service, address customer concerns, and ensure their needs are met promptly and efficiently.
Note:
This position is open exclusively to female applicants. We encourage qualified and motivated ladies to apply for this exciting opportunity.
Key Responsibilities:
Answer incoming customer calls
Provide accurate and detailed information about our products, services, and company policies
Assist customers in resolving product-related issues, order inquiries, and general inquiries
Utilize customer service software and tools to track, log, and manage customer interactions effectively
Handle customer complaints with empathy and a positive attitude
Keep up-to-date with product knowledge
Qualifications:
Fluent in Arabic and English (verbal and written)
High school diploma or equivalent
Experience in customer service
Flexibility to work various shifts (evenings, weekends, and holidays as required)
Ability to remain patient when dealing with challenging customers
Proficient computer skills and experience with Microsoft Office
Detail-oriented and well-organized, with the ability to multitask effectively
Job Type: Full-time
Salary: QAR4,000.00 – QAR4,500.00 per month
Language:
- Arabic (Required)
- English (Required)
Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities.
Answering questions or inquiries that the customer needs to know.
Providing high-quality service that meets all customer needs and enhances their level of satisfaction.
Research and view the latest information and products of the company and review the company’s policy from time to time.
Evaluating the customer experience, writing notes, and sending reports to management periodically.
Conducting customer surveys to get their opinions and observations about the product or service they are receiving.
Helping the company grow better by achieving customer satisfaction.
Responding quickly to customers, empathizing with them, understanding the problem they face, and providing the support and advice they need.
Persuading potential customers to buy the product or try the service provided by the company.
Time management and allocating an appropriate period for each client according to his needs and requirements.
