Full job description
- Attending calls from customers/ Tenants professionally and responding to inquiries and complaints.
- Receiving calls and registering service request.
- Handling and resolving customer complaints.
- Monitoring open jobs and updating clients regarding open jobs.
- Assisting and guiding technicians regarding their assigned schedule for the day.
- Identifying, escalating priority issues and reporting to the higher management.
- Following up complicated customer calls when required.
- Managing administration, communicating and coordinating with internal departments.
Required Skills
- Minimum 3 to 4 years’ experience as Call attendant/ Call Center Executive
- Should have relevant experience in facilities management.
- Good communication skills in English
- Prepared for shift duty.
- Preference for locally available Female candidates only.
Job Type: Full-time
Salary: QAR3,500.00 – QAR4,000.00 per month
Education:
- Bachelor’s (Required)
Experience:
- Customer Service: 3 years (Required)
Language:
- English (Required)
Skills and qualifications of a customer service employee
Customer service employees need to master the art of dealing with the customer in order to achieve best practices and meet changing customer expectations. Accordingly, the employee must have a set of attributes and qualities that enable him to manage customer relationships successfully, which are as follows:
High ability to respond to customers in a decent manner and respond quickly to their requirements.
The employee must remain calm and collected while working.
Ability to work under pressure and work long hours.
He prefers to have a high ability to make the right decisions in the fastest time.
Must possess excellent listening skills and be polite and forward-thinking in his or her field of work.
Possess strong speaking skills and be tactful and quick-witted.
A person must have positivity.
He has experience in using technology, the Internet, and all other resources that enable him to carry out his tasks.
The person must be well trained in effective communication methods, how to respond to customers, and the art of dealing with them.
Preferably proficient in Arabic and English, spoken and written.
