Full job description
- To answer the calls and help customers regarding their enquires.
- Ensure to deliver high quality service.
- Ensure to increase the base of customers by building trust of customers and offering products and services.
- Responsibility to deal with customers directly, electronically or over the phone and respond to their enquiries at the earliest.
- Responsible to provide information regularly about policy and procedures of the customer services.
- Responsible to completely check and clarify the issues and problems of the customers.
- Understand and implement policies to increase sales by targeting potential and profitable clients..
- Understand and apply all policy and procedures and professional ethics, incentives regulations.
Job Type: Full-time
Salary: QAR6,000.00 per month
Application Question(s):
- Are you able to join immediately or do you require to serve notice?
Experience:
- Call center: 3 years (Required)
Language:
- Arabic (Required)
Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities.
Answering questions or inquiries that the customer needs to know.
Providing high-quality service that meets all customer needs and enhances their level of satisfaction.
Research and view the latest information and products of the company and review the company’s policy from time to time.
Evaluating the customer experience, writing notes, and sending reports to management periodically.
Conducting customer surveys to get their opinions and observations about the product or service they are receiving.
Helping the company grow better by achieving customer satisfaction.
Responding quickly to customers, empathizing with them, understanding the problem they face, and providing the support and advice they need.
Persuading potential customers to buy the product or try the service provided by the company.
Time management and allocating an appropriate period for each client according to his needs and requirements.
Read and analyze the customer and identify the mood he is experiencing to maintain positive interactions.
