Responding to customer inquiries
The main goal is to help the customer. When the customer initiates communication through one of the available channels, the customer service representative assumes the task of responding to the inquiry. Responses are made using a saved text that the company distributes to employees. With training and repeating the response, your company representative does not need to review the text. The response shall be comprehensive and comprehensive, and the answer shall be immediate, to avoid exposing the customer to the boredom of waiting.
With the advent of chatbots, which can perform this task, customer service representatives have other, more difficult tasks.
What are the duties of customer service employees?
Answer communications professionally.
Providing the information the customer requests about any service or product.
Speed in answering customer inquiries.
Use different sources to search for the information required.
Dealing with customer complaints and finding solutions to them.
Enter customer information and data.
Peace be upon you. A female call center employee is required. The company works in the field of water filters, provided that she has experience in the same field. A fixed salary + commission. Contact 77791941.
