Customer service employees are responsible for representing the company and its brand and converting potential audiences into permanent customers. The most prominent tasks required by the job are the following:
Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities.
Answering questions or inquiries that the customer needs to know.
Providing high-quality service that meets all customer needs and enhances their level of satisfaction.
Research and view the latest information and products of the company and review the company’s policy from time to time.
Evaluating the customer experience, writing notes, and sending reports to management periodically.
Conducting customer surveys to get their opinions and observations about the product or service they are receiving.
Company Description: The Al-Muftah Group is a reputable company based in Doha, Ad Dawhah, with a wide range of business interests including construction, engineering, hospitality, and retail. The company is committed to providing excellent customer service and building lasting relationships with its clients.
Job Overview: As a Remote Call Center Representative, you will be responsible for interacting with customers over the phone to provide information about the company’s products and services, resolve customer inquiries, and handle customer complaints. You will need to have excellent communication skills, be able to think creatively to solve problems, and have a positive attitude towards customer service.
Responsibilities: – Answer incoming customer calls promptly and courteously – Provide information about the company’s products and services – Resolve customer inquiries and complaints in a professional and timely manner – Process customer orders and payments – Follow up with customers to ensure their satisfaction – Keep accurate records of customer interactions and transactions
Qualifications: – At least 3 years of experience working in a call center or customer service role – Excellent communication skills, both verbal and written – Creativity and the ability to think outside the box – Good problem-solving skills – Positive attitude towards customer service – Comfortable working remotely and using technology to communicate with customers and colleagues Apply
