call center

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The tasks of customer service employees can be summarized as follows:


1- Responding to customer inquiries…
2- Ensure that the customer is fully aware of the product…
3- Technical support and solving customer technical problems…
4- Conducting customer satisfaction surveys and collecting them…
5- Manage purchase orders, returns, and subscriptions…
6- Managing previous communication records and customer data…
7- Listen and speak tactfully

To provide tenant support and customer service in property management. Find solution to tenant problems and advise the appropriate action

· The call center agent is a pivotal role in any organization and he/ she is the first point of call when a tenant is having a problem or concerns.

· The call center needs to have a broad understanding of the information systems that are used in the property management

· Must have a solid understanding of the technology that the property management is utilizing to run the information systems.

· Needs to have a very high level of communication skills so that he / she must able to determine and define the users’ issue or concerns.

· Diagnose the problem and identifies whether it is something that can be resolved at point of call or whether the incident can be referred to a specialist area within the information technology department for further analysis and then resolution.

· The call center agent is the face of Le Mirage Property Management; therefore they need to project a positive, client-focused image whilst resolving incidents in a timely and efficient manner.

· To promptly attend to tenants’ inquiries, complaints, call bookings and directory inquiries.

· To be polite, courteous, helpful, attentive and respectful to customers at all times during duty.

· To answer all customers query to utmost clarity.

· Any other jobs assigned by the Supervisor/Customer Services Manager/ Property Manager/ Facility Management Supervisor and Director of Operations in the interest of the corporation.

· Provide and effective and efficient service to all callers of the helpdesk and call center.

· Demonstrate a good understanding of the properties under management including property management agreements and landlords’ responsibilities.

· Ensure all relevant work requests received by the call center are logged correctly in a timely manner, then communicated to appropriate supplier.

· Monitor progress of requests from the initial report stage, through quotation receipt, ordering and completion of works and invoice receipts.

· Actively progress requests to conclusion and in line with defined Service levels.

· Ensure that data base records are comprehensive and accurate.

· Provide regular reports of works status to stakeholders

Job Type: Full-time

Salary: QAR2,500.00 per month

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (Required)

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