ECCO Gulf Majorel Qatar
Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Manage and resolve customer complaints
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Review and explain account charges
- Assist customers with replacing lost or stolen credit or debit cards
- Check on the status of customer accounts
Agent Qualifications and Skills
- Bachelor’s degree
- Proficient in relevant computer applications
- Strong phone and verbal communication skills along with active listening and written communication skills
- 1-3 years of experience in working in a banking sector as call centre / customer service agent
- Basic Knowledge of banking transactions
- Excellent data entry and typing skills.
- Ability to handle stressful situation appropriately.
- Strong knowledge or idea in a call canter terminology
