Four Seasons Hotels and Resorts in Doha announces the availability of job opportunities in the hotel field, and during the following article we review the details and conditions for applying.
Concierge agent – holds a university degree, preferably in the field of hotel and restaurant management – proficiency in Arabic and English – experience ranging from one to two years in a job in a five-star hotel or resort
Duties and responsibilities of the room services supervisor
Meeting guests’ needs and requirements
Welcoming guests and guests
Working to provide room service around the clock
Supervising the quality of services provided to guests
Room service is available 24 hours a day, especially during late night hours
Verifying customer satisfaction, happiness, safety and well-being
1- Responding to customer inquiries
The main goal is to help the customer. When the customer initiates communication through one of the available channels, the customer service representative assumes the task of responding to the inquiry. Responses are made using a saved text that the company distributes to employees. With training and repeating the response, your company representative does not need to review the text. The response shall be comprehensive and comprehensive, and the answer shall be immediate, to avoid exposing the customer to the boredom of waiting. With the advent of chatbots, which can perform this task, customer service representatives have other, more difficult tasks.
2- Ensure that the customer is fully aware of the product
By communicating the correct information to the customer, you must ensure that the customer fully understands the information. To facilitate the process of consulting information, the customer service representative provides electronic links that include a database that helps the customer
Telephone operator – prior hotel experience – preference is university education or equivalent experience – proficiency in the English language
Server – Holds a certificate or diploma in hotel management – Proficient in speaking, writing and reading English
