Jobs required to apply
Reservation agent – monthly salary 2,100 Qatari riyals – experience ranging from three to four years in the same position in a four or five-star hotel – proficiency in Arabic and English – applicants’ ages range between 20 to 30 years.
Food safety officer – monthly salary 3,500 pounds – highly qualified – no less than three years of experience
Telephone operator – monthly salary 1,800 pounds – no less than two years’ experience – proficiency in the English language – applicants’ ages range between 20 to 30 years.
Duties and responsibilities of a customer service employee
Customer service employees are responsible for representing the company and its brand and converting potential audiences into permanent customers. The most prominent tasks required by the job are the following:
Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities.
Answering questions or inquiries that the customer needs to know.
Providing high-quality service that meets all customer needs and enhances their level of satisfaction.
Research and view the latest information and products of the company and review the company’s policy from time to time.
Evaluating the customer experience, writing notes, and sending reports to management periodically.
Conducting customer surveys to get their opinions and observations about the product or service they are receiving.
Helping the company grow better by achieving customer satisfaction.
Responding quickly to customers, empathizing with them, understanding the problem they face, and providing the support and advice they need.
Persuading potential customers to buy the product or try the service provided by the company.
Time management and allocating an appropriate period for each client according to his needs and requirements.
Read and analyze the customer and identify the mood he is experiencing to maintain positive interactions.
